Refund policy
At PhoneFolk, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
1. Return Window
You may return eligible items within 30 days of delivery.
2. Eligibility for Returns
To be eligible for a return, the item must:
- be unused and in its original condition
- be in the original packaging
- not be damaged due to misuse or handling after delivery
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene, safety, or product protection reasons, some items may not be eligible for return if opened, used, or damaged after delivery.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
Once reviewed, we will arrange a replacement or refund if approved.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping charges are generally non-refundable unless the return is due to our error.
7. Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
8. Order Cancellations
Orders may only be canceled before they are processed. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process.
9. How to Request a Return
To request a return or refund, please contact us through any of the following:
Email: support@phonefolk.com
Contact Page: https://phonefolk.com/pages/contact
Live Chat: Available on our website
Please include:
- your order number
- the reason for return
- photos if the item is damaged or incorrect