Privacy policy

At PhoneFolk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit https://phonefolk.com or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • name
  • email address
  • phone number
  • billing address
  • shipping address
  • payment details
  • order history

Non-Personal Information

  • browser type
  • device information
  • IP address
  • pages viewed
  • time spent on the site
  • referring website or source

2. How We Use Your Information

We may use your information to:

  • process and deliver your orders
  • communicate with you about your order
  • provide customer support
  • improve our website, products, and services
  • detect and prevent fraud or unauthorized transactions
  • send updates, promotions, or marketing emails if you have agreed to receive them

3. Payment Information

Payments made on our website are processed through secure third-party payment providers. We do not store your full payment card details on our servers.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, such as:

  • payment processors
  • shipping partners
  • website hosting providers
  • analytics tools
  • customer service tools

These third parties only receive the information needed to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • improve site functionality
  • remember your preferences
  • analyze website traffic
  • support marketing and advertising efforts

You can choose to disable cookies through your browser settings, but some parts of the site may not function properly.

6. Marketing Communications

If you subscribe to our emails or promotions, we may send you marketing messages about new products, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Retention of Information

We keep your information only as long as necessary to:

  • fulfill your orders
  • provide support
  • comply with legal obligations
  • resolve disputes
  • enforce our policies

9. Your Rights

Depending on your location, you may have the right to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of your personal information
  • opt out of marketing communications

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us:

Email: support@phonefolk.com
Contact Page: https://phonefolk.com/pages/contact
Live Chat: Available on our website